ThePetShop is a dedicated online store offering high‑quality foods and accessories for dogs and cats. We’re here to make pet wellbeing accessible, easy, and trustworthy for everyone.
Nothing matters to us more than earning your trust so that you can share your personal information with us, and that’s why we keep your personal information safe and never take risks with your privacy. We believe in being honest and clear. So here we explain how we collect, use, and protect your information when you visit our website or use our services.
Account & Order Info: When you place an order, we collect your name, email, address for shipping and your phone number.
Device & Usage Info: We also collect details like your IP address, browser details, device type, and the pages you visit and this happens automatically through cookies and tracking tools to help us improve your experience.
We use your information to:
• Complete your orders – take payments, deliver your items, and send order updates.
• Communicate – reply to your questions and keep you informed about your order.
• Make our website better – use data (without personal details) to improve your shopping experience.
• Send you offers and news – only if you said yes, you can unsubscribe anytime.
We use cookies and similar tools to:
• Save the items in your cart
• Remember your settings and preferences
• Track how you use our site to help improve it
You can turn off cookies in your browser settings, but some things—like saving your cart—may not work the right way.
We do not sell your personal information to anyone. We only share the necessary details with trusted partners, such as delivery partners, to process and complete your order. In some cases, we may use and share your information if required by law or to protect our rights and business.
We keep your information safe using secure systems and tools. We only keep your data as long as we need it. After that, we delete it or make it anonymous.
You can view, update, or delete your personal info by just email at [email protected].
We may update this policy from time to time. Any changes will take effect as soon as they’re posted.
Email us at [email protected] – we're happy to assist!
